The Blaze Rotisserie Kit for my 32-Inch Charcoal and 4-Burner Gas Grill has taken grilling to a whole new level! The motor is powerful yet quiet, and the spit rod holds everything securely—no slipping, even with heavier cuts. Rotisserie chicken came out perfectly juicy with crispy skin the first time we used it, and I can't wait to try it on other meats. They walked me through installation and shared tips on balancing the load for even cooking. They even helped me troubleshoot an unrelated grill issue. Highly recommend both the kit and the team behind it!
The Solo Stove Bonfire Backyard Bundle is hands down one of the best investments I’ve made for outdoor living! The Bonfire itself is already a backyard favorite, but having the full setup with the lid, shield, and tools made everything feel complete. No more worrying about scorching the deck, and the shield keeps sparks in check so we can fully relax around the fire What stood out was their support. They not only helped me figure out the perfect placement but also gave troubleshooting tips when my older patio heater was acting up.
The Solo Stove Firepit Tools are exactly what I didn’t know I needed for firepit nights! The quality is amazing—heavy-duty but still easy to handle. The poker and log grabber give me way more control over the fire than I ever had before, making it simple to keep the flames just right without getting too close.
When I had a quick question about cleaning and care, NorCal Fire & Grill’s support team was on point as usual. They walked me through everything with patience and gave tips for getting the most out of my Yukon setup too. Service like that keeps me coming back.
The Solo Stove Yukon Heat Deflector has been a game-changer for our backyard hangouts! We love using our Yukon, but sometimes that perfect fire just didn’t spread the warmth far enough—especially on chilly nights. The Heat Deflector solved that issue instantly, pushing the warmth outward and making it cozy for everyone gathered around. The build is solid, and setup was quick and easy. Shoutout to NorCal Fire & Grill’s support team for giving me extra tips on maintenance and use.
This isn’t just about grills—it’s about people who truly care. I ordered a pellet grill for my husband’s birthday. It arrived a full week ahead of schedule, giving me time to surprise him! I didn’t know much about assembly, so I called NorCal Fire & Grill. Their tech support rep, stayed on the phone with me for nearly an hour to walk me through it. She even suggested some beginner-friendly recipes to try.
I can't say enough good things about the team at NorCal Fire & Grill. I ordered my fireplace right after Christmas, and it arrived on January 2nd in perfect condition—well-packed and ready to go. I was so excited to set it up, but I ran into a snag with the installation (entirely my lack of experience!). I reached out to their technical support, and wow, they were incredible. They walked me through everything step by step, even helping me identify a small wiring issue I would have missed. What really impressed me was how patient they were with my questions. I didn’t feel rushed, and they made sure I was 100% comfortable before we hung up. This kind of service is rare these days.
I bought a burner here, and when it arrived (a day earlier than expected—yay!), it was in pristine condition. However, being someone who isn’t exactly "tech-savvy," I struggled to figure out the installation. I reached out to their tech support team, and wow, what a fantastic experience! They didn’t just walk me through step-by-step—they actually took the time to explain what each part did so I’d understand how it worked.
I got this stove last month and it arrived without damage and it looks amazing! I am amazed with the support team on handling my purchase; from online adding to cart to shipping it out, they really did well on guiding me allthrough the way. Oh, and get this—I casually mentioned my old grill was acting up, and they gave me tips to fix that too! Who does that? this store is just became my go-to for everything.
Okay, I have to share this—I ordered this fireplace and once it arrived, it’s gorgeous! But let’s be real—when I saw all the parts, I panicked. I’m not exactly handy. I called their customer support, and let me just say, their tech support is next-level amazing. They didn’t just rush me through instructions; they explained every detail like they actually cared. The rep even sent me a follow-up email with diagrams and a link to a video tutorial.
Wow, just wow! I live in a small apartment, and this electric fireplace completely transformed my living room. It was delivered on June 6, 2024, safely packed and in perfect condition. The customer service team even emailed me after it arrived to check if I had any questions—who does that any more?
This fireplace is honestly the best purchase I’ve made for my home in years! It arrived perfectly packaged with no dents or scratches. Right out of the box, it looked amazing. The customer service team was super friendly—they sent me updates and even a setup guide before it arrived.
Now it’s in our family room, and it’s the first thing people notice when they walk in. The flames are so realistic, I’ve had friends ask if it’s a real fire! The heater is quick and effective, and I love that I can control everything with the remote.
This electric fireplace is the best thing I’ve bought for my study. It arrived in perfect shape.
Now I use it every day while I study. The flames are so relaxing, and the heat keeps the room warm without being too much. It’s stylish, and quiet, and makes my study feel extra special.
I can’t believe how much we love this fireplace! It arrived on September 20, 2024, packaged perfectly, and was so easy to set up. The company even sent us a quick setup guide, which was helpful. It’s in our TV room now, and we use it every night. The flames are super cozy, and the heater keeps us warm without making the room stuffy.
The flame looks so real, and the heat settings are easy to adjust depending on our needs. It’s now our favorite spot to unwind before bed. If you’re on the fence about getting one, don’t hesitate—it’s worth every cent!
It warms up the space perfectly, and the customizable flame settings allow me to create just the right vibe, whether I’m working or relaxing. The remote control is such a convenient touch, too.
I ordered the SimpliFire Scion Trinity Linear Electric Fireplace a few months ago and was thrilled to receive it earlier than expected. It arrived in perfect shape and was carefully packaged to prevent any damage during shipping. The customer support team was friendly, quick to respond, and ensured all my questions were answered before and after delivery.
I couldn’t be happier with my Simplifire Forum 55" Electric Fireplace! It arrived last month, in flawless condition, securely packaged with no damage whatsoever. From start to finish, the customer service was excellent—they kept me informed at every stage of the delivery process and even followed up to ensure I was satisfied.
Love my Sierra Flame Electric Fireplace! Well made of cast iron. Remote controlled ember bed colors, speed and brightness of fire images, and variable heat settings. Manual controls on the fireplace itself. So much fun changing up settings! I would like to see an option for “real fire” looking setting, but it nicely and beautifully replaces my 40 year old Vermont Castings wood stove. Yay! No more ash and dust!
Hooked up and it works great. Will have to wait to get it tiled, but it was an easy install for the gas installer. Really like the heat it generates.
Looks great and works well
Very nice service.
After unboxing my fireplace I found hidden damage behind the cardboard container. I e-mail [****] several time with images but received no response at all. If you're building a new house and preorder your materials like I did, make sure you unbox and inspect all your items before you receive them.
I’ve always dreamed of having a fireplace, but I didn't want the hassle of logs and ashes. This electric fireplace is just perfect! The minute I turned it on, my living room transformed into a cozy retreat. The flame effect is so mesmerizing—I could watch it for hours! Plus, I love that I can use the flames without the heat, so I can enjoy that cozy vibe all year round. It was easy to put together—took me about an hour, and now it’s the favorite spot for both me and my pets! 🐶 I’m so glad I made this purchase; it really adds warmth and charm to my home.
The website was easy to navigate, and I found exactly what I was looking for. The product description was detailed, and the pictures gave me a good idea of how it would look in my space. The ordering process was smooth, and I even received an email right after I placed my order confirming everything—super reassuring!
